Last updated: January 2026
Email support@theoutlet-shop.com with your order number and the item(s) you'd like to return. We'll reply with return instructions and the return address within 1–2 business days.
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a few extra days to appear on your statement.
Because our boxes are surprise assortments, we're not always able to offer a like-for-like exchange, but we're happy to help you return an item for a refund or store credit.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect — in which case we cover it. We recommend a tracked service, as we can't be responsible for returns lost in transit.
If your order arrives damaged or incorrect, contact us within 7 days of delivery with a photo and we'll make it right at no cost to you.
support@theoutlet-shop.com · [Full business address], United States